PubLove The Rose and Crown

These Terms and Conditions set out the basis on which PubLove will provide accommodation and other products and services at its hostels to Customers and Guests. By making a Booking the Customer agrees to comply with these Conditions.
1.   Bookings
a.      Customers can request Bookings via PubLove’s website or by contacting PubLove’s staff at the Hostel.
b.      When requesting Bookings, Customers will be required to provide identification information including, but not limited to,their name, address, contact telephone number and email address.
c.      No request for a Booking should be deemed to be accepted unless and until PubLove confirms its acceptance and provides a booking reference, at which point the Contract will come into existence.
d.      PubLove will use its reasonable endeavours to accommodate any request from the Customer to change the Booking Details but anyrequest to change the dates or length of stay or add products and/or services will be subject to availability and the Customer paying for such increased length of stay and/or products and/or services at PubLove’s standard rates from time to time.
e.     When booking beds in a shared room, PubLove will attempt to put people on the same booking in the same room, however this cannot be guaranteed.
f.      Our company policy is an individual reservation cannot be longer than 14 nights. A guest’s total number of nights in our company MUST NOT EXCEED 28 nights. We are an International Backpackers Hostel Group providing SHORT TERM Accommodation to guests NOT a long-term accommodation provider. Any guest booking longer then this will have their bookings cancelled, without having the deposit refunded.
2.   Fees & Payment
a.      The Charges will be as quoted by PubLove to the Customer upon the Customer’s request for a Booking.
b.      Unless otherwise agreed by PubLove, the Charges Only cover the provision of accommodation at the Hostel and the Customer may incur additional charges including, without limitation, charges for meals, room service and wireless internet access (the “Additional Charges”).
c.      Customers will be informed of the amount of the Additional Charges before they are incurred.
d.      Bookings will be subject to the Customer:                                                              
i.       Making payment of the Charges in full in advance or, at PubLove’s option, paying a booking fee and/or deposit; and providing valid Debit or Credit Card details via which payment of the Charges or the balance of the Charges (as the case may be) and any Additional Charges can be taken at check in at the hostel or at the time of booking.
e.      If not prepaid in full at time of booking the balance of the Charges must be paid by the Customer immediately on checking in at the Hostel. Any Additional Charges must be paid either as they are incurred or, at PubLove’s option, upon the Customer checking out at the Hostel.
f.      The following payment methods are accepted by PubLove                                                               
  i.     Visa & MasterCard                                                            
  ii.    Visa & MasterCard debit                                                         
  iii.   Cash in Great British Pound Sterling (£ GBP) Only 
3.   Cancellations
a.      The Customer may cancel the Booking without charge if notice is given to PubLove at least 48 hours prior to 1400 hours(local time) on the Arrival Date. In which case PubLove will refund to the Customer all sums paid by the Customer in advance.
b.      Where the Customer has been offered a discounted rate on condition that the Booking becomes non-refundable upon cancellation then, provided the Customer has been informed of such Condition, in the event of cancellation of the Booking, all Charges applicable to that Booking remain payable in full.
c.      Where the Customer fails to give sufficient notice of cancellation or fails to arrive (no show) at the Hostel, the entire Booking will be deemed cancelled and the Customer must pay the Hostel an amount equivalent to the Charges applicable to the first’ night’s stay at the Hostel.
d.      PubLove may at any time cancel a Booking if the Hostel becomes unavailable due to circumstances outside PubLove’s control in which case PubLove will pay the Customer a full refund of any Charges and any booking fee paid.
e.      PubLove may at any time cancel the Booking if the payment details provided by the Customer are invalid and the Customer fails to provide alternative valid details.
f.       Guests already checked in to a hostel are subject to 2 nights (48 hours) penalty charges for early departure.
g.      Cancellations for all bookings made by a third-party agent or online travel agent should be made through the site the original booking was made.
4.   Check-in and checkout
a.      Check-in time at the Hostel booked is from 1400hrs. If you arrive prior to 1400 hrs, you may store your luggage for free in our luggage storage room.
b.      Every guest must present valid,government-issued photo ID upon check-in. Foreign nationals must have an EU Identity Card or passport. There is a No ID, No Stay, No Exception policy. No Copies, paper or electronic, are accepted. A student card or bank card is not accepted as an ID.
c.      We do not accept any guests under the age of 18 years; minimum check-in age is 18 years.
d.      A person under the age of 18 years cannot be checked in even if accompanied by an adult.
e.      Bookings made with multiple beds reserved must have the total booking amount paid in full prior to any guests being given access to bedrooms; part payment is not accepted.
f.       Unlike some hostels we do not have an upper age limit.  Most of our guests are backpackers in the 18 to 30 age range. Please be aware you may be assigned a top bunk.
g.      We reserve the right to refuse the booking of any guest who does not meet all of our terms & conditions.
h.      Deposits are paid to our booking agents directly and are non-refundable.  You need to contact the booking agent directly if you disagree with this policy.
i.        Check-out time at the Hostel booked is 1000 hrs.  
j.        Late check-out until 1200 hrs is available subject to availability for a fee of £5.00 per person.
k.       Departing guests must remove all of their belongings from their room, and checkout, by 1000 hrs.  After this time guests may make use of the luggage storage facility, but all possessions must be removed from the room.
l.        You may utilise the free luggage storage until midnight on your date of departure; after this time, you will need to remove your belongings.
5.    Hostel Rules
We have a clear eviction policy which is strictly enforced. Any guest evicted according to our policy will NOT receive any refund. You can view this eviction policy on property.  The comfort, safety and security of our guests and staff is of paramount importance to PubLove. Any guest(s) who, in the opinion of our staff,compromise the comfort, safety or security of other guests, staff or local residents will be requested to leave the hostel premises and will not be offered a refund. Guests are expected to respect other guests, staff, local residents and property. In the case of groups, the group leaders must ensure that all members of their group behave in an acceptable manor. Failure of any individual group member to do so will result in the expulsion of the whole group.  
a.      NO SMOKING: Smoking is not permitted anywhere within our property. Any guest found smoking within the building will be asked to leave the premises immediately and will not be offered a refund. A smoking area and ashtrays are provided outside the building for guests who wish to smoke.  
b.      PERSONAL PROPERTY: Guests may use the luggage storage however it remains the guest's responsibility to ensure that their personal belongings are secure at all times. PubLove accepts no liability for the loss, theft or damage to property however sustained or caused.
c.      LIQUOR LICENSE/ LICENSED PREMISES: Our Company has and operates licensed premises at all of our PubLove Hostels, as such you are not permitted to bring alcohol onto or consume alcohol not purchased at our licensed premise on our property. Our staff will confiscate any alcohol which will be returned to you on your departure from our hostel.
d.      FOOD: No food is allowed into the hostel, whether purchased at the hostel or from any other outlet.  Our staff will confiscate any food which will be returned to you on your departure from our hostel.
e.      DAMAGE TO OUR PROPERTY: You will be expected to reimburse PubLove for any damage caused by inappropriate behaviour during your stay.  
Essential information for guests.
TRAVEL INSURANCE: PubLove strongly recommends that at the time of your booking you purchase comprehensive travel insurance to cover items including but not limited to: loss of booking amount through cancellation, loss or damage to personal baggage, loss of money and medical expenses. We do not accept responsibility for any lost or stolen property. 
YOUR INFORMATION: PubLove shall only store and use information you supply to us or which is supplied to us for the purposes of carrying out our contract with you, and to inform you of other services and offers which we make available from time to time. If you do not wish to receive such information, please let us know by emailing us at: info@publove.co.uk.  
LIABILITY: Except in relation to death or personal injury caused by our negligence PubLove liability remains, at all times,limited to the value of the services booked, excluding any amendment charges paid to us.  
ERRORS AND OMISSIONS: Any omission or error in sales literature, web pages or site, order form, quotation, price list, order acknowledgement, despatch note, invoice or other document issued by us may be corrected by us without liability. We will advise you of any changes at the time of booking or as soon as is reasonably possible thereafter.  
DISCRETION: All bookings are subject to availability and PubLove reserves the right to decline any booking at its discretion.  
GROUPS: Groups of 10 guests or more are subject to separate terms & conditions. 
LOCKERS:Lockers are available for your laptop and smaller sized items. It is YOUR responsibility to ensure that your personal belongings are secure at all times.PubLove accept no liability for the loss, theft or damage to guest’s property,however caused. We strongly recommend you use a padlock on your luggage during your stay.